Proper IT service management (ITSM) is critical for your organization. With the proper management practices in place, you can be proactive rather than reactive in your IT management, helping you to achieve your company objectives and stay on track.

As with the necessity of having the correct mix of business processes management and workflow management software operating smoothly inside a firm, the right ITSM will guarantee that your business is efficient, effective, and productive. Along with learning what ITSM is and how it is utilized by organizations globally, it is critical to understand which features and tools your firm need.

With such a diverse selection of tools available in the market, I’ve ranked and reviewed the finest ITSM tools available right now to assist you in finding the one that’s exactly suitable for your organization.

What Are the Best ITSM Tools?

Let’s find out.

1. Zendesk ITSM

itsm tools

Image Source: Zendesk

In order to provide great customer service, Zendesk ITSM provides an easy-to-use management platform that blends customer service and information technology into a single, simple-to-use package.

Obtain instant access to in-depth research, issue management, modification requests, and service requests, as well as information articles that will assist you in meeting all of the requirements and wants of your customers.

The Zendesk ITSM platform is a good choice if you want to reach customers at the stage of their journey where they are right now.

It is possible to detect crucial trends and patterns that might benefit your organization using sophisticated insights and analytics provided by Zendesk ITSM.

Key Features:

  • The creation of reports and the automation of duties are all possible with a ticketing system that allows you to accept IT support requests and monitor problems.
  • Customers can get in contact with you the fastest and most convenient manner possible via messaging and live chat.
  • It comes with an intuitive user interface that is straightforward to manage and comprehend, making it a fantastic solution for any firm.
  • This feature provides your consumers with fast and simple access to incredible support information via the use of online community forums.
  • An answer bot assists your consumers in locating the information they want without the need to contact you directly.


  • Team: $49 per agent/month billed annually
  • Growth: $79 per agent/month billed annually
  • Professional: $99 per agent/month billed annually

2. HaloITSM

itsm tools

Image Source: HaloITSM

HaloITSM will improve your company by assisting you in reducing the amount of work necessary while simultaneously enhancing production.

HaloITSM delivers clear views of what is functioning properly throughout your business and why mistakes occur when they do. This is accomplished via the collection of actionable insights across your organization.

HaloITSM can also offer your company with better service than ever before by using the most up-to-date technology in outsourcing. If you already outsource work to contractors, this tool can help you improve the efficiency of your operations.

It is highly recommended that you investigate HaloITSM if you wish to work with up-to-date processes while also making life simpler for both your IT staff and other departments.

Thanks to the modular structure of the integrated haloITSM, your IT staff may standardize activities while still personalizing them in the most user-friendly way possible.

Finally, with the help of useful data, HaloITSM provides you with a comprehensive image of how your organization is doing.

Key Features:

  • The incident management module in HaloITSM differentiates itself from other systems on the market by offering a novel and engaging approach to on-premises, building service, and help desk operations.
  • HaloITSM’s unmatched problem-solving skills provide maximum uptime, maximum performance, and little risk.
  • HaloITSM has a knowledge base to help decrease the amount of unwanted events.
  • SLA management guarantees that you get the required level of service, whether from an internal or external source.
  • Additionally, haloITSM includes a Release Management interface to give a holistic view of your IT systems.


  • ITSM System: $69 per agent, per month, billed annually.
  • Enterprise: Contact them for more pricing information.

3. Freshservice

itsm tools

Image Source: Freshservice

Freshservice enables you to update your company’s IT service management and expedite its digital transformation.

Freshservice provides an integrated platform that allows businesses to enhance their IT service delivery. The company’s cloud service software enables businesses to increase operational efficiency and get more value from technology. Additionally, they provide a contemporary approach to ITSM with easy and straightforward technologies that everyone can utilize.

If you’re searching for a unified service management system, Freshservice is worth considering Because enhanced efficiency enables you to provide a higher level of service. Additionally, Freshservice keeps your company operating smoothly with strong automation and connections.

Key Features:

  • Eliminate laborious procedures with no-code workflows and sophisticated automation, reserving your time for more strategic efforts.
  • By using web services, integrate service management capabilities with ERP, help desk software, and other systems.
  • To provide great service at all times, you must understand incident management and SLA management.
    Automation of time-consuming procedures, increased visibility, and data-driven decision-making.
  • Increased resources are necessary to meet any relevant requirements while ensuring compliance concerns are addressed.


  • Starter: $19
  • Growth: $49
  • ITSM + ITOM + Project Management: $89
  • Enterprise: $109

4. Wrike

Best Augmented Reality Software

Image Source: Wrike

Wrike is especially beneficial for people who are working on many projects concurrently, with its primary asset being the ability to manage them all from a single location. If you want to outperform your business objectives while maintaining project clarity, Wrike is a fantastic ITSM solution for you.

Wrike may be modified to meet your specific requirements, allowing you to make the most of its many capabilities.

A single source of truth ensures that everyone works to the same timetable, hence increasing efficiency – which is exactly what Wrike does.

Whether you’re searching for a customizable dashboard or the flexibility to establish project deadlines, Wrike is an ideal match for your organization.

Key Features:

  • Utilize your current IT resources to their full potential by integrating information into tasks.
  • Visualize the relationship between each work, which will assist you in prioritizing the most vital activities.
  • Utilize industry-leading data security and privacy protection.
  • Always be prepared for the next task, ensuring that necessary resources and assets are accessible.
  • Collaborate with everyone in your organization in real time, ensuring that everyone is always on the same page.


  • Free: $0
  • Professional: $9.80/user/month
  • Business: $24.80 /user/month
  • Enterprise
  • Pinnacle

5. EZOfficeInventory

itsm tools

Image Source: EZOfficeInventory

EZOfficeInventory enables you to manage your information technology services in a centralized manner throughout your whole organization.

EZOfficeInventory is well-known for its simple but efficient methods. It is best suited for smaller businesses that may lack the resources to handle their infrastructure. If you now spend an inordinate amount of time monitoring assets, this is the solution for you, as one of its primary features enables end users to track corporate assets in a matter of clicks, with the ability to rapidly locate goods when required.

When it comes to managing the whole asset lifetime, EZOfficeInventory gives a comprehensive view, ensuring that nothing is overlooked.

EZOfficeInventory’s streamlined operational procedures guarantee that the asset lifetime is managed efficiently and with minimal mistakes.

Additionally, you may manage assets across several locations and providers, assuring the security of your company’s data and information.

Key Features:

  • A web-based system that has sophisticated reporting, monitoring, and analytics capabilities.
  • Comprehensive processes are built-in to maximize efficiency.
  • Asset stock and inventory monitoring systems provide visibility into the whereabouts of your company’s assets.
  • Android and iOS mobile applications assist with on-the-go data needs.


  • Essential: $35.00 per month, annual billing
  • Advanced: $45.00 per month, annual billing
  • Premium: $50.00 per month, annual billing
  • Enterprise: custom prices as needed

What are ITSM Tools?

ITSM tools are critical to the success of all IT businesses.

They enable organizations to serve their customers – anything from incident resolution to change management and issue management can be managed with the correct ITSM tools.

Information technology is a large field that gives answers to a variety of business problems, increasing an organization’s toolkit’s versatility.

Previously, there were just a few choices for the service catalog supplied by ITSM systems.

Nonetheless, the variety has expanded significantly in recent years, providing you with a plethora of options for meeting your company goals.

This is wonderful news for those who have been burnt in the past by solution suppliers with restricted options and/or exorbitant rates, since ITSM is more competitive than ever.